Withdrawal

Right of Withdrawal

For personalized and custom-made orders, Article 59, letter c) of the Consumer Code (“Exceptions to the right of withdrawal”) applies, in derogation of Articles 52 to 58 of the same Code.

However, Saveone Srl allows withdrawal from the contract if the manufactured garment presents: structural imperfections, fit problems, or impossibility to make alterations. In these cases, Saveone Srl will refund the amount paid, provided that the conditions indicated in the Returns and Refunds section are met.

To proceed with a return, garments must be unused and undamaged. Saveone Srl reserves the right to refuse a refund if the garment shows signs of use or damage, or if it has been altered in any way.

To request a refund, follow these steps:

  1. Download the return request form from the “Alterations and Refunds” section and fill it out.
  2. Send the completed form via e-mail to support@saveone.it, or via registered mail to our address, attaching 3 photos of the garment worn (front, side, and back), so that the defect is clearly visible.
  3. The claim will be examined by the Saveone team, who will communicate approval to the customer.
  4. The item to be returned must be returned in its original packaging, with the approved return form, via trackable shipment to: Saveone Srl, via Alberico Albricci 9, 20122 Milan
  5. The refund will be issued within 7 working days of receipt of the item, using the same payment method used at the time of purchase (if possible, e.g., Credit Card or PayPal). If this is not possible, the customer must provide bank details in the return form to receive the refund.

Shipments that do not meet the above conditions will be returned to the sender without any refund.

Further information:

  • The returned item must be intact (unused, complete with original packaging and accessories) and accompanied by the approved return form.
  • For international returns, please declare the contents as “Return,” indicating the price paid for the purchase. All shipping and customs costs are borne by the customer.
  • If all conditions are met, the customer is entitled to a full refund, excluding shipping costs. Used Coupons or Discount Vouchers will be replaced with new Coupons or Discount Vouchers for future purchases.
  • If the order was part of a promotion, all purchased items must be returned to receive a full refund. Unreturned items will be charged at their full market value.

    • Returns will only be accepted upon communication via email to bespoke@saveone.it or registered mail.

    For more information: bespoke@saveone.it or +39 0249401425.
    Thank you for your cooperation.